Request
Within 2 working days of purchase
A clear path, if plans change.
Refunds without
the guesswork.
Know when you can request a refund, what happens next and how long each step usually takes.
Decision
Within 2 working days of a complete request
Initiation
Within 2 working days of approval
Bank credit
Usually 5–7 working days after initiation
Working days exclude Saturdays, Sundays and public holidays in Kerala. Bank processing times can vary.
01
Two-working-day refund window
You may request a refund within 2 working days of purchase, including for a change of mind or a partially used plan. Email projectmedullaapp@gmail.com from your account email with the order/payment reference and reason. Working days exclude Saturdays, Sundays and public holidays in Kerala. Do not include card credentials or OTPs.
02
Decision and processing
We respond and decide on a complete refund request within 2 working days. For requests within the window, we approve the refund after verifying the purchase. We initiate approved refunds within 2 working days of approval to the original payment method where supported. Bank or payment-provider credit usually takes another 5–7 working days after initiation and can vary. Contact us if your refund has not arrived after that period.
03
Duplicate charges and failed delivery
Report duplicate charges, unauthorised transactions or paid access that was not delivered as soon as you discover them. We verify payment records, correct duplicate charges and refund verified undelivered purchases. If access is not delivered within 24 hours of verified payment, you are entitled to request a refund. The change-of-mind request window does not limit statutory rights or remedies for failed delivery or incorrect charges.
04
Cancellation and access
Fixed-duration plans do not renew automatically. You may choose not to buy another plan when the current one ends. For cancellation of a current purchase, request a refund under this policy. Refunding a purchase ends the access granted by that purchase; other valid purchases remain available. Deleting an account does not itself submit a refund request. Mandatory consumer rights remain unaffected.
LET’S KEEP THINGS CLEAR
Get in touch ↗Questions? We’re one email away.
Contact the Plexus team for help with these details. We respond within 2 working days.