Learning & account support
Tell us what you were trying to do, your account email and where you got stuck.
Email supportA real person. One email away.
Let’s untangle
the little things.
Questions about learning, your account or a payment? Here’s how to reach the team behind Plexus.
Payments & refunds
Include your account email and order or payment reference so we can find your purchase.
Payment enquiryPrivacy & your data
For privacy questions, corrections or a grievance. For deletion, follow the account deletion steps.
Privacy enquiry01
Email support
Operator: Medulla Learning App. Support, privacy, grievances and refund requests: projectmedullaapp@gmail.com. Postal address: Near KINFRA, Kalamassery, Ernakulam, Kerala - 683503, India. Customer support is provided by email. We respond within 2 working days, excluding Saturdays, Sundays and public holidays in Kerala.
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What to include
For a study or access problem, include your account email, the lesson or station title, a brief description and relevant order reference. For privacy or deletion requests, include only enough information to identify the account. Never share passwords, OTPs, full card details or confidential patient information.
LET’S KEEP THINGS CLEAR
Get in touch ↗Questions? We’re one email away.
Contact the Plexus team for help with these details. We respond within 2 working days.